Free Shipping Policy


Another Reason to buy from The Guitar Store! 

At The Guitar Store E-store, we’re committed to giving you the most of your money. All you need to do is to look out our Estore site, especially all the New Arrival products. We want to share you the very first moment of the happiness. 

Free Delivery

West Malaysia - Purchase more than RM 60 items in a single order.
East Malaysia - Purchase more than RM150 (*Excludes GST) in a single order.

Our Free Shipping offer is available in the East & West Malaysia only. Orders shipped to international addresses do not qualify. 
Items purchased with a PO (purchase order) do not qualify for Free Shipping.
Free Shipping does not apply to special order and oversized/overweight products.
If you return your purchase, then the cost of shipping will be deducted from any refund or credit.
Lightweight items (3kg or less) will be shipped via the POSLAJU. This is trackable and normally arrives within one to three days. Heavier items ship via POSLAJU or AIRPAK. Delivery times range from one to five days, depending upon the distance to the destination.
Free Shipping may not be combined with other offers or discounts.
  • Your parcels are delivered using the following courier services GDEX/Poslaju/TaQbin.
  • Currently we only available to ship to Peninsular Malaysia, Sabah, Sarawak, Brunei, Philippines, and Singapore. 
  • For International Shipping, kindly contact our online sales team to get the postage quotation. 
    [email protected] 
  • All addresses are unable to make any adjustment once already in processing. (unless special case)


Self-Collect

You can choose to collect your purchases at The Guitar Store's Office, located in Cheras, Selangor.

25D, Jalan BS 7
Taman Bukit Segar 
43200 Cheras Selangor

Please contact 03-9103 0822 or [email protected] for further information and please provide your order details .

Delivery Time

We try our best to prepare your orders and send them out by the next day but orders can only be shipped during working days and hours. Processing allows us to confirm on the payment and stock availability. For some stock we need 1-3 days to transfer back from certain outlets. We hope our beloved customers might note that The Guitar Store does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can . Office Hours are from Monday to Friday, excluding Public Holidays.

*Delays are expected for processing time during peak periods like Chinese New Year and the festive Christmas period.

POSLAJU: 1-3 business days to every deliverable address within the Peninsular Malaysia and East Malaysia. 3-10 days business days to International address. Checkout for prices.
GDExpress: 1-3 business days within Malaysia.
TaQBin: 1-3 business days within Malaysia.

INTERNATIONAL SHIPPING

We choose TNT as our international courier. TNT is one of the world's largest delivery companies with a global reach to 200 countries and a very strong position in Europe. TNT will make sure that your parcels, documents and freight items are delivered safely and on time throughout the world. TNT Express earns our full trust on the shipping. Please email us to check for the prices!

CHECK YOUR ORDER STATUS ONLINE

We want you to save your time to search courier website and track your parcel! Check here in our web and get the same results.