Privacy policy

Our Commitment to Privacy

We are glad that you have chosen to shop at eshop.theguitarstore.com.my. We are committed to protecting your privacy online. We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. 

You can visit the site and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your user name and password. 


What we collect:

We may collect the following information:
* name 
* contact information including email address
* demographic information such as postcode, preferences and interests
* phone number, credit card and payment information and other personal information when you place an order
* other information relevant to customer surveys and/or offers 


What we do with the information we gather:

We requires this information to understand your needs and provide you with a better services, and in particular for the following reasons: 
* Internal record keeping
* we may use the information to improve our products and services
* we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the mail address which you have    
   provided.
* from time to time, we may also use your information to contact you for the market research purposes. We may contact you by email, phone, fax or mail. We may use the information to
   customize the website according to your. 

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering give away and other promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses. We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors). 


How we protect your information: 

In order to protect your information, we have put in place appropriate electronic, physical, and procedural safeguards. We utilize standard encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security. In addition, we limit access to customer to only authorized personnel. 


How you can review or correct your information:

To review or correct your personal information, or to change your communication preferences, please email us at [email protected] Your sales person will be glad to help. You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime. 


Links to other websites:

The Guitar Store is not responsible for the content or practices employed by other websites that are linked to from The Guitar Store. When you use a link to go from eshop.theguitarstore.com.my to another websites, our privacy policy is no longer in effect. 


Your consent:

By using our website you consent to our collection and use of your personal information as described in this policy. If we change our policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. 

This policy was last updated on July 16, 2015. If you have any questions or concerns about this privacy policy, please contact us.